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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristi Mullinix

June 17, 2026

5  out of  5
rating by Kristi Mullinix
"I could not be happier with my experience today at my local State Farm agent. Sarah Wilcoxen helped me navigate new car insurance for me and my husband and my son now has his own policy which includes renter’s insurance. I now have more insurance and I’m saving at least $100 a month-THAT’S A WIN! Thank you Melanie Schelling and Sarah Wilcoxen."
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Nick West

June 16, 2026

5  out of  5
rating by Nick West
"Sarah Wilcoxen was very quick to respond with pricing and answering any questions that I had in regards to the quote she provided."
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Miranda D

June 16, 2026

5  out of  5
rating by Miranda D
"Sarah gave me a lot of options & helped me find the perfect policy."
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Hunter Huff

June 16, 2026

5  out of  5
rating by Hunter Huff
"Quick and easy. They answer my questions with perfectionism and were very kind."
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Korey Brisch

June 15, 2026

5  out of  5
rating by Korey Brisch
"The agent Sarah did a great job and was very patient with me and my questions."
We responded:
"Welcome to Melanie Schelling State Farm!! We are glad the set up process went smoothly. 😊"
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Marsha H

June 12, 2026

5  out of  5
rating by Marsha H
"I have received excellent service from State Farm's Office - Agent Melanie Schelling. I recommend them."
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Stephanie Dawnyell

June 12, 2026

5  out of  5
rating by Stephanie Dawnyell
"Casey goes above and beyond! I make one phone call and she assured me everything will be taken care and she keeps her word every time! I recommend her to friends and family! Thanks for all you do!"
We responded:
"Yes!! Casey is an insurance superstar!! :) Melanie Schelling State Farm Decatur il"
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discgolfscott

June 12, 2026

5  out of  5
rating by discgolfscott
"I’m extremely pleased with making the switch from Geico to State Farm! I saved over 50% on my premium! I had the opportunity to work with Sarah, who was very helpful and knowledgeable about my needs. 100% recommended! Thank you State Farm!"
We responded:
"Holy Smokes!!!! That is awesome! Switching from Geico made perfect "cents". Congratulations on your savings. :) And welcome to Melanie Schelling State Farm"
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Eric W.

June 11, 2026

5  out of  5
rating by Eric W.
"Melanie and staff are great. Quick to respond and answer my questions. Send a text, answers in 5 minutes even after 5pm."
We responded:
"Thanks, Eric! We meet the way our customers want to meet....phone, text, in person or virtual call! :) Melanie Schelling"
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Jenna Guymon

June 11, 2026

5  out of  5
rating by Jenna Guymon
"Great company! Very fast and friendly :)"
We responded:
"Awe thanks, Jenna!! We appreciate you :) "
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Nicolle

June 11, 2026

5  out of  5
rating by Nicolle
"I signed up for auto, life and personal property insurance with Casey. She made the process a breeze! If you’re looking for affordable and reliable insurance without a headache call State Farm!"
We responded:
"Nicolle, Sounds like you got TRIPLE protection with auto, life and personal property insurance! I am grateful you shared your experience. Affordable and reliable is our goal. :) Melanie Schelling"
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tHe goOd GOD liFe

June 10, 2026

5  out of  5
rating by tHe goOd GOD liFe
"Casey was extremely informative, very nice, and patient concerning the review of my homeowners policy in detail, and also my auto policy and mentioning options that I could use and some that maybe I could drop she was absolutely great!"
We responded:
"Thank you for sharing! Reviewing your homeowners and auto policies is important. Life changes over time and your coverage should reflect that. :) Melanie Schelling"
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Bryan C

June 10, 2026

5  out of  5
rating by Bryan C
"Very knowledgeable, friendly, and helpful staff. I’ve always had good experiences with State Farm and plan to use them for many years to come."
We responded:
"I love hearing from our customers. Thank you for sharing!! ☺️ Melanie Schelling "
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Shaylyn Schall

June 9, 2026

5  out of  5
rating by Shaylyn Schall
"I have had a wonderful experience working with Casey at Melanie’s office. She is always friendly, knowledgeable, and incredibly helpful whenever I have questions about my insurance—and I’ve had quite a few! Casey takes the time to explain everything clearly and truly has her clients’ best interests in mind. She made the process of insuring my new vehicle quick and easy, and she also reviewed my existing policies to ensure I had the coverage that made the most sense for my needs. She was patient, thorough, and addressed all of my concerns with professionalism and care. I highly recommend Casey to anyone looking for reliable insurance guidance and exceptional customer service. Thank you again for all of your help!"
We responded:
"Thank you for recognizing Casey! She has been in the business for 17 years and her experience shows! She gives great advice and recommendations. I’m glad to hear she has been so helpful to you! 🥰Melanie Schelling State Farm "
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Christopher Tongg

June 8, 2026

5  out of  5
rating by Christopher Tongg
"I got a really good rate on my auto insurance. The process was straightforward and the guy I spoke with was very helpful."
We responded:
"I love hearing when people get good rates on auto insurance!🎉 icing on the cake when my team shows you their skills! ☺️Melanie Schelling State Farm "
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Cotrina Jones

June 8, 2026

5  out of  5
rating by Cotrina Jones
"It was a very pleasant experience!"
We responded:
"Insurance savings, great discounts and good auto insurance coverage always equals 5 stars!!! 😊Melanie Schelling State Farm Insurance"
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Holley Maitland

June 8, 2026

5  out of  5
rating by Holley Maitland
"Just got done setting up my homeowners insurance, car insurance, and my personal liability insurance coverage. I worked with Sarah at Melanie Schelling-State Farm insurance agency. It was a great experience. She explained the coverage and the pricing completely so I could decide what I wanted to add or detract depending on my needs. I feel secure in my coverage and it was a great experience. Affordable as well."
We responded:
"Welcome to Melanie Schelling State Farm!! I’m happy you got your homeowners insurance, car insurance and personal liability insurance set up! We try to make the process easy, and provide lots of options and education 🥰 seems like we hit the nail on the head! 🔨"
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K

June 6, 2026

5  out of  5
rating by K
"While rude customer service seems to be a thing lately, not here. Recently went into the office for annual policy /coverage review and was warmly welcomed. Amelia walked me through my coverage and made very good suggestions. This is just one of the reasons I continue to stay with State Farm."
We responded:
"Thank you for your review! I love hearing that you felt welcomed and taken care of. 🥰Melanie Schelling State Farm "
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Alexsis Gramigna

June 5, 2026

5  out of  5
rating by Alexsis Gramigna
"The office is so friendly and professional. Highly recommend this office!"
We responded:
"Yea!! We do our best to set the bar with exceptional service. ☺️Melanie Schelling State Farm "
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Kortney Barringer

June 5, 2026

5  out of  5
rating by Kortney Barringer
"Amanda was very knowledgeable and helpful was able to help lower the rates"
We responded:
"It was so kind of you to leave me a rating. Thank you for being my insurance customer! ☺️ Melanie Schelling State Farm Insurance"
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Erin Tongg

June 5, 2026

5  out of  5
rating by Erin Tongg
"Young guy in the office helped me get my car insurance today. AWESOME SERVICE! I spent a long time looking for insurance and I can’t ever talk to a real person. He is very knowledgeable and help me with all my questions!"
We responded:
"Erin, we have lots of real people in the office always ready to help! Welcome to Melanie Schelling State Farm!! 🥰"
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Michelle Morthland

June 5, 2026

5  out of  5
rating by Michelle Morthland
"I went online to check out quotes from a couple of insurance agencies…not even finishing the State Farm questionnaire…and I received quotes the very next day from D’Anthony at State Farm! Not one option, not two options, but THREE options that were lower than any of the other quotes I received as well as my current insurance company. I told D’Anthony I’d be in touch within the week via email and he did not once pressure me, bug me, call me until I contacted him back. Once I called back, everything went smoothly. He explained everything in detail and within a day I was signed up with three policies. Everyone at the office was very kind and courteous. I highly recommend Melanie Schelling at State Farm and definitely ask for D’Anthony Hopkins!"
We responded:
"Michelle, it sounds like D’Anthony hit the mark 🎯 I live hearing that you received service the way you wanted, understand exactly what you were purchasing and are protected! Welcome to Melanie Schelling State Farm! 💝"
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Ana Huerta

June 4, 2026

5  out of  5
rating by Ana Huerta
"She treated me so kind! Very helpful and understanding. Made everything clear! Didn’t get frustrated with all my questions! Best experience I’ve had over the phone!"
We responded:
"Taking time, being patient and helping customers is our specialty. 🥰 Melanie Schelling State Farm "
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Candice Blair

June 4, 2026

5  out of  5
rating by Candice Blair
"Casey is a joy to work with. Makes it easy and is always available to answer my questions no matter what time of day or week!"
We responded:
"We appreciate your review, Candice. We are so happy that you had such a wonderful experience with State Farm Agent Melanie Schelling’s Team here in Decatur ! "
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Sharon Sowa

June 3, 2026

5  out of  5
rating by Sharon Sowa
"I just love my insurance company. No problem is too big and they are ALWAYS helpful in any situation. Recently I worked with Hannah and she was so much help. I was struggling and she did not stop until the issue was resolved. I have been with my insurance company for many yrs and they have never let me down. They are part of my family."
We responded:
"Sharon, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Melanie Schelling’s Team—we are always here to help!"