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State Farm® Insurance Agent Melanie Schelling

5 out of 5 average rating (1979 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Trinity Delgado

September 8, 2023

5  out of  5 rating by Trinity Delgado
"I had a great experience with Sarah when setting up home insurance with Melanie Schelling at State Farm! She was super nice and very helpful and made the process super easy!"

Scott White

September 8, 2023

5  out of  5 rating by Scott White
"Have been dealing with these folks for years. Always very helpful, very fast, and make getting insurance a breeze! Great company, And great people!"

Megan Burris

September 8, 2023

5  out of  5 rating by Megan Burris
"Very friendly staff. And they are amazing on rates. It pays to be a good driver with state farm. Great job guys!!"

Meosha Monroe

September 7, 2023

5  out of  5 rating by Meosha Monroe
"Casey was so nice and helpful. She got back to me with some great quote deals within a timely manner as she stated she would."

Steve Wolter

September 7, 2023

5  out of  5 rating by Steve Wolter
"Prompt. Courteous. Responsive. Professional."

Rochelle Boline

September 6, 2023

5  out of  5 rating by Rochelle Boline
"Casey was very professional and very nice. Listened to my needs and wants and got it done. Thank you Casey."

Jessica Scholes

September 5, 2023

5  out of  5 rating by Jessica Scholes
"Casey was so helpful and friendly! Answered all my questions and was honest! Thanks for all of your help!"

Viesha Thompson

September 4, 2023

5  out of  5 rating by Viesha Thompson
"Best insurance company in Decatur!!!!"

Miles Crystal

September 2, 2023

5  out of  5 rating by Miles Crystal
"This group always take care of me and my questions, no matter how little. Great service!"

Kirsten Morr

September 1, 2023

5  out of  5 rating by Kirsten Morr
"Called in today to cancel a auto-policy. I believe it was Lisa, who answered the phone. She was helpful, pleasant and polite! All of the agents were busy so she took down all of my information and specifics about what I was needing and wanting. She said she wanted as much work could be done as possible before my agent called me back. Amelia called me back and was already working to get my policy cancelled. She asked some questions and then took a look at the other policies. She switched some things around and ended up saving me $210 every 6 months on the remaining auto policies! She was friendly, professional and beyond helpful! I never would have known I could be saving money without her looking into it. Thank you Amelia and State Farm for being GREAT to do business with!"

Peyton Lappin

September 1, 2023

5  out of  5 rating by Peyton Lappin
"Amelia was so helpful in helping me find the right insurance for me!! I highly recommend going to Melanie Schelling’s office! Everyone there was so welcoming and made sure I got what I needed!"

Hailey Johnson

August 31, 2023

5  out of  5 rating by Hailey Johnson
"This being my first time on my own I really needed an extra hand… Chatting with Casey for our renters insurance setup was a breeze! She took the time to ensure I was well-informed every step of the way. Not only that, but she went the extra mile to have everything prepared on time and even worked magic to snag us a great deal! I'd absolutely suggest considering them for any future needs."

Raushana Pender

August 31, 2023

5  out of  5 rating by Raushana Pender
"Casey has been very helpful providing us with information to make sure we have a good understanding of our coverage options and enough info to make an informed decision. We appreciate your help and quick response times. Thank you so much!"

Symmetry Link

August 31, 2023

5  out of  5 rating by Symmetry Link
"Excellent Customer Service"

Peyton Jackson

August 30, 2023

5  out of  5 rating by Peyton Jackson
"Sarah was very helpful and clearly explained all of my opinions! She worked hard to get my the best deal for my home and car insurance! I would highly recommend!"

Kelli Munyon

August 30, 2023

5  out of  5 rating by Kelli Munyon
"Absolutely the best!!! Ask for Sarah she will go above and beyond to make sure you have the coverage that's perfect for you!"


August 30, 2023

5  out of  5 rating by reset_failed
"Made my first time experience very quick and easy!"

E Patient

August 29, 2023

5  out of  5 rating by E Patient
"My dad recently passed away. Casey has been a terrific help getting all the insurance needs revised."

Joanie Dixson

August 29, 2023

5  out of  5 rating by Joanie Dixson
"Super friendly, fast & potential to save money vs what I am paying now."

Allison Brinkoetter

August 28, 2023

5  out of  5 rating by Allison Brinkoetter
"Sarah was quick to respond to emails and phone calls regarding insurance rates and switching over to State Farm. I truly appreciate the time she spent on the phone going over the differences between old policy and new policy. She even “broke up” with my previous insurance company so they couldn’t convince me to stay. She made sure the coverage was to the best benefit of everything I own. I hope I never have to make a claim on insurance but if I do, I am not dreading working with Sarah and her team."

Stephen Miner

August 28, 2023

5  out of  5 rating by Stephen Miner
"It was a great experience! She was extremely nice and made it easy to talk to her."

Alex Meek

August 25, 2023

5  out of  5 rating by Alex Meek
"There’s truly no better insurance company and Melanie’s whole entire office has always been so kind and helpful to me! Casey has helped us more than once and always is so thorough and gives us the best of the best."

Constance White

August 25, 2023

5  out of  5 rating by Constance White
"Amelia was awesome!! She took the time to offer a variety of quotes and answered several questions I had. I appreciate her being thorough and providing the next steps to make sure my family is properly insured."

Marvin Scherbring

August 24, 2023

5  out of  5 rating by Marvin Scherbring
"Casey was very helpful and explained her answers to our questions in a very positive manner. Thanks"

Dean Leamon

August 24, 2023

5  out of  5 rating by Dean Leamon
"Awesome customer service even got me insurance when I didn't qualify for SF they still set me up"